Support Services

Fast, Professional Help for PMI Machines

Maintain Your Production Schedule

We understand that our packaging machines are a critical component in our customers’ lines, and that keeping a machine operating — or getting it back up and running as soon as possible — is necessary to maintain tight production schedules. PMI KYOTO offers professional maintenance service and fast spare parts delivery for our machines to help our customers keep their operations going.

PMI offers a large inventory of in-house replacement parts, including those for older models that have been in the field for many years. Parts are typically shipped within 24 hours. Being minutes from Chicago’s O’Hare International Airport enables us to offer same-day or next-day delivery — whether you are down the street or across the ocean.

Field Service

  • 14 technicians work out of our Elk Grove Village facility.
  • PMI KYOTO is located just minutes from O’Hare International Airport.
  • Regionally based technicians are available to help you.

Training Service

  • We train at your plant or in our Elk Grove Village facility.
  • Training is available in English or Spanish.
  • Choose from classroom or hands-on training.
  • Training includes complete documentation.

Schedule Service, Schedule Training or Order Spare Parts

Call PMI KYOTO at 847-437-1427 or fill out our contact form. If you are requesting service or spare parts, please have your machine’s serial number and the year it was manufactured available.